Mandatory requirements and live deployment intersect in Citigroup's evidence. AI literacy and prompt-engineering training is compulsory for all staff, around 180,000 employees in 83 countries had AI-tool access by Q3 2025, and more than 2,000 AI Champions support adoption, while agentic AI has been deployed to 5,000 employees simultaneously across four countries for real work rather than a pilot.
Citi deployed agentic AI to 5,000 employees simultaneously across the US, UK, India and Canada through Citi Stylus Workspaces, for real work (client profiling, report generation, workflow automation), not a pilot.
Citi made AI literacy and prompt-engineering training mandatory for all staff. Citi Assist and Citi Stylus reach the workforce; ~180,000 employees in 83 countries had AI-tool access by Q3 2025.
CFTE’s capability diagnostics baseline your workforce against the same framework used on this page.
