Global, investment and commercial banking and wealth management.
DBS Future Tech Academy (launched Jan 2021) equips the bank's ~5,000-strong tech workforce with applied skills including AI/ML, site reliability engineering, cloud and cybersecurity.
DBS earmarked ~13,000 permanent staff for upskilling with 10,000+ already training in AI and data skills (Feb 2025). All new joiners complete a mandatory PURE learning component on responsible data use.
Outgoing CEO Piyush Gupta (Feb 2025): DBS expects AI to reduce the need to renew ~4,000 temp/contract roles over three years. A workforce category, not a proficiency level.
Morgan Stanley's AI @ Morgan Stanley Assistant (built with OpenAI) is used by 98%+ of ~16,000 advisor teams. Baseline AI-tool use is standard advisor workflow.
Marco Argenti (CIO) said Goldman is seeing up to 20% developer efficiency gains from AI-assisted coding, with a Devin pilot underway.
Goldman's firmwide GS AI Assistant launched to all employees in June 2025. Baseline GenAI assistant is standard across the firm.
JPMorgan's objective is to train every employee on how AI applies to their specific role, approached segment by segment (Derek Waldron). AI Made Easy has involved tens of thousands.
JPMorgan is upskilling software engineers to build scalable systems using agents and LLM components. In 2025 employees could use its proprietary LLM to help write annual performance reviews.
JPMorgan launched LLM Suite (proprietary internal GenAI assistant) in early 2024, reaching 200,000 users within eight months.
Citi deployed agentic AI to 5,000 employees simultaneously across the US, UK, India and Canada through Citi Stylus Workspaces, for real work (client profiling, report generation, workflow automation), not a pilot.
Citi made AI literacy and prompt-engineering training mandatory for all staff. Citi Assist and Citi Stylus reach the workforce; ~180,000 employees in 83 countries had AI-tool access by Q3 2025.