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An analyst can use AI to structure information, explore explanations and prepare alternative scenarios, freeing time for deeper judgement.
AI can give professionals greater capacity to analyse, build and decide. What distinguishes high performers is how they combine domain expertise, AI capability and future-proofing capabilities to solve important problems, strengthen decisions and improve the work of others.
Consider two professionals in the same team, both using AI. One completes defined tasks more efficiently. The other identifies the underlying problem, tests alternative solutions and improves how the wider team works. The difference is the quality of their thinking and the reach of their contribution.
Summarises documents, drafts messages and completes defined tasks efficiently.
Frames an ambiguous challenge, challenges AI output, designs a solution and improves a repeated workflow.
When execution becomes easier, the quality of thinking and the value of contribution matter even more.
Across financial analysis, software development and strategic planning, AI allows professionals to investigate more options, test ideas and prepare work more efficiently. The opportunity is to use that additional capacity for better decisions and higher-value contribution.
An analyst can use AI to structure information, explore explanations and prepare alternative scenarios, freeing time for deeper judgement.
A developer can create and test working prototypes quickly, then concentrate effort on architecture, safety and quality.
A strategy manager can research options, examine counterarguments and prepare a stronger decision for leadership.
Higher professional performance comes from three connected elements: domain expertise to understand context, AI capability to extend what is possible, and future-proofing capabilities to tackle unfamiliar problems. Each strengthens the others when applied to real work.
Understand the problem, business context, customers, constraints and consequences of decisions.
Use AI effectively, understand limitations, select suitable methods and verify outputs.
Exercise judgement, solve unfamiliar problems, think in systems, adapt and create new value.
The combination matters. AI amplifies capability, while expertise and judgement determine how that power creates value.
The three capabilities describe what professionals need. The Performance Hexagon shows how they put those capabilities to work, from reliable execution and independent problem-solving to improving systems and identifying valuable opportunities. Its five levels describe patterns of contribution within a role, which can develop with experience and support.
These describe observable contributions in a role. People can develop across them as their experience, responsibilities and support change.
Needs frequent direction to complete agreed tasks reliably.
Executes defined tasks reliably and pays attention to quality.
Understands problems and finds workable solutions independently.
Improves workflows and systems to make the wider team more effective.
Identifies important problems and opportunities and helps create new value.
Consider how a credit analyst’s contribution can develop. AI can help prepare an assessment, support deeper analysis and ultimately enable the analyst to improve how an entire team works. Each step calls for stronger judgement and greater responsibility.
The analyst uses AI to prepare an initial assessment, checks it against source documents and identifies information that still needs verification.
The analyst investigates unusual cash-flow movements, tests alternative explanations and recommends a course of action with the key assumptions made explicit.
The analyst develops a repeatable team workflow with data checks, exception handling and human review so colleagues can produce more consistent assessments.
The contribution develops from a well-executed individual task to an independently reasoned recommendation and, ultimately, a more effective process for the whole team.
Develop AI proficiency and higher-order capabilities together through repeated practice on relevant workplace challenges, feedback on decisions and improvements applied to recurring tasks and workflows.
Develop practical fluency, output verification and appropriate professional judgement.
Use domain knowledge and AI to solve meaningful challenges rather than only complete generic exercises.
Improve recurring work, collaborate effectively and develop the ability to create new value.
Developing stronger professionals requires decisions about roles, capabilities, career progression and the ways teams work.
Identify the contribution required in critical roles, assess where people mainly execute tasks versus solve problems independently, and design development pathways towards stronger judgement and systems thinking. Protect opportunities for early-career employees to build real domain expertise.
Select a recurring workflow and distinguish what AI can accelerate from what requires human judgement. Give people opportunities to redesign the process, then track improvements in decision quality, productivity and reliability.
Explore the frameworks and learning programmes that help professionals move from AI tool use to higher-value contribution.
Professional value, the Performance Hexagon and future-proofing capabilities.
Read the whitepaper ↗Practical application, higher-order thinking and value creation.
Explore the programme ↗Defines transferable AI proficiency as one part of professional capability.
Explore the framework ↗The changing nature of work, the measurement of capability and the performance of organisations are closely connected. Explore the broader picture.
Tell us which employee populations, capabilities or performance priorities matter most. We can explore focused interventions, capability measurement or a broader workforce development programme.