Salesforce internally uses Agentforce for support and sales automation. Benioff has publicly stated AI now performs a substantial share of internal work.
The CEO's claim that AI performs 30 to 50% of internal work establishes an expectation of baseline AI use across the workforce. Direction of intent rather than a capability requirement; the level shown is CFTE's reading.
AI LiteracyCompany's own name for this level: AI-literate employee
A leadership workload claim implies baseline adoption firmwide without stating a proficiency requirement.
What this AIPF level means →