IDEMIA trains customers' technical and operations teams on system use and output interpretation, with high-risk systems receiving comprehensive in-person training before deployment.
Rebuilt how the ecosystem function operates. How partners are sourced, tiered, enabled and measured is AI-native. Reallocated capacity to strategic partnership development.
Connected CRM, partner data and AI into one system. Partner tiering, outreach and performance tracking run without manual pulls. Built an enablement workflow the whole team uses.
Uses AI across partner workflows every week: research, outreach, co-sell prep and enablement materials. Built a repeatable workflow for partner QBR prep.
Uses AI occasionally for partner comms and to draft partner emails or materials. Tries AI for research but not embedded in workflow.
Redesigned core sales motions around AI-native workflows. An AI agent analyses account history and generates a renewal brief so reps start at strategy, not data gathering.
Chains multiple AI tools into connected workflows: AI-driven account research feeds a personalised outreach sequence and a deal channel with auto-generated qualification analysis.
Runs AI-powered tools daily across core sales workflows: account research, usage analysis, call prep. Built a repeatable pre-call research workflow iterated over time.
Uses AI-generated call summaries after meetings and to draft outreach emails. Can't describe how AI has changed their win rate, deal velocity or pipeline quality.
Built a personalization engine that serves AI-generated campaign variants at scale, tied directly to pipeline. Restructured how the marketing team works.
Has run AI-driven experiments with measurable results and now defaults to this approach across campaigns. Built a content system that drafts, formats and schedules posts across channels.
Uses AI regularly across content, SEO analysis and performance review. Built a reusable prompt library for top content formats that the team now pulls from.
Uses AI for first drafts only. Output reads like unedited AI; hasn't developed a process for improving quality or adapting tone.
Has changed what work their team does, not just how fast they do it. Categories of work either no longer exist or run without human involvement.
AI use has a clear before/after story that spans months, not tasks. Produces work that others on the team use: a tool, a template, a process.
Has repeatable prompts for core parts of their job. Feeds relevant context into AI before complex work rather than asking isolated questions.
Asks AI one-off questions to look something up, then goes back to doing work the same way. AI is a slightly faster Google, nothing more.