Booking.com designed a three-part programme for legal and public affairs covering AI basics, company-specific AI applications, and regulatory analysis.
Rebuilt legal ops so that intake, triage and routing happen largely automatically. Attorneys work from exceptions, not the full queue.
Converted the enterprise negotiation playbook into an AI-assisted workflow other teams self-serve. Built an AI legal response and ticketing system.
Uses AI across every contract: redlining, risk flagging, drafting, negotiation prep. Built a reusable library and reviews are faster and more consistent.
Uses AI for background research before drafting but the core review process is unchanged. Cannot point to evidence that reviews are faster or higher quality.