Workshop: Generative AI for Customer Operations, Consumer Duty and Customer Outcomes

A one-day online interactive workshop for customer operations, servicing, complaints, Consumer Duty and customer outcome professionals. The workshop covers how AI is changing customer-facing workflows, with use-case areas including handovers, complaints preparation, vulnerable customer support, communications review and Consumer Duty evidence.

The day runs 09:00–16:00 including a peer workflow clinic and AI Readiness Action Brief session.